A Summary of what SELF Enterprise offers
Customisation: Tailor SELF's operational capacities, behavioural characteristics, and reference data sets to meet specific business needs, while adapting to industry and utility requirements and core objectives.
Enhanced User Experience: Provide personalised digital experience for users through a chatbot-style interface and a user-controlled memory bank.
Anonymisation, Privacy and Security: If required, ensure that user queries are anonymised and securely processed and user preference data is securely stored in a private user-controlled memory bank, maintaining high standards of privacy and security.
Unbiased and Uncensored as Default: Offer an experience without advertiser bias, company owner bias or platform censorship and free from external agendas, such as paid positioning or political pressures.
Streamlined Onboarding and Implementation: Streamlined onboarding in three phases with an emphasis on guidance, maximising user value, focus on target objectives and responsiveness. Cost-effective and swift deployment, allowing businesses to quickly integrate advanced AI filtering technology.
Extensive Customisation Options: Branding, API-integration and other specific requirements, ensuring seamless integration into existing platforms, internal systems and front-facing assets.
Suitable for a large range of businesses and use cases, for example:
1. Businesses with many online customer interactions that prioritises personalisation, data ownership and high levels of privacy and security.
2. Information and learning-based businesses and course creators who wish to develop an AI-powered privacy-first database and chatbot, where users can generate their own user profiles with preferences and relevant information and gain personalised advice and recommendations based on a combination of user data and the reference database.
3. Clients who want to analyse customer data to gain valuable insights into customer behaviour and preferences, and use the data to enhance customer interactions by providing efficient and responsive support through digital channels.
A deeper look into SELF Enterprise
The purpose of SELF Enterprise is to enable our Clients to customise and tailor SELF's operational capacities, behavioural characteristics and reference data sets to meet the specific needs of the client, and adapt those parameters to the industry within which the Client operates. Below is an overview of the SELF Enterprise architecture and a brief description of each of the 8 steps.
1. The Client administrator configures the behavioural characteristics, operational capacities and reference data sets of their Enterprise version of SELF. For example, this could entail what the AI knows itself to be, the Client's company information, how the Client's AI addresses users, etc. The Client also uploads data that is relevant to the Users e.g. expertise, products, services, important dates etc.
2. The User interacts with the Client's Enterprise version of SELF via a chatbot-style interface, sending a query to the system. User data and user inputs are processed and stored privately and securely.
3. In the background, the Enterprise version of SELF processes the input by taking all known and relevant data and generating a more contextually complete query whenever possible. .
4. The query is anonymised by the Enterprise version of SELF.
5. The query is sent out via various APIs on the Internet, depending on the type of query.
6. The result is then de-anonymised.
7. The result is crossmatched against all known and relevant data and creates a more contextually relevant result whenever possible.
8. Finally, the result is sent to the private user interface and displayed to the user, whilst also being added to the private user-generated data set.
Note: In some situations, the Client could be using the Enterprise version of SELF as a User itself (e.g. to assist during any of the Client’s internal operations), but the architecture outlined above would function the same.
What is the onboarding process?
The process begins when a Client recognises the value SELF could bring to their business. An Enterprise account manager from SELF is then personally assigned to the Client to assist during onboarding.
1. This starts with a discovery phase, where discussions and workshops are held to explore how SELF can be adjusted and customised.
2. Following the discovery phase, we enter the configuration phase, where we implement the necessary adjustments.
3. After configuration, the integration phase begins, where the newly customised version of SELF is integrated into the Client's existing platform(s).
What are the primary benefits of SELF Enterprise for businesses?
Licensing SELF Enterprise offers significant advantages for businesses. Firstly, it eliminates the need for Clients to develop their own customisable, adaptive, private and personalised AI, complete with a prebuilt user-accessible memory bank, providing a cost-effective privacy-first alternative. With SELF Enterprise, Clients can quickly integrate advanced technology without the extensive time and resources required to build it from scratch.
Secondly, the rapid implementation of SELF allows Clients to quickly gain a competitive edge by offering unique features to their customers. The swift deployment of innovative AI solutions not only enhances their value proposition but also provides additional benefits to their users, setting the Client apart from competitors who have yet to adopt such solutions.
How customisable is SELF Enterprise? Can Clients request or add their own features or branding elements?
SELF Enterprise offers extensive customisation options, allowing Clients to tailor the product to their specific needs. Key customisable elements include branding, operational capabilities, reference data sets and behavioural characteristics. Any of these can be adapted to suit a range of different contexts and use cases, altering the reference framework, behavioural characteristics and operational capabilities significantly.
For example, a healthcare provider might customise SELF to reference a set of pre-programmed medical expertise - a use case where privacy and data ownership is paramount. Or a knowledge-based business or course creator could develop an AI-powered privacy-first database where users generate their own user profiles with preferences and relevant information, and then gain personalised advice based on a combination of the user data and the reference database.
Additionally, businesses can customise the manner in which SELF is integrated within their service lineup. Enterprise Clients can integrate their Enterprise version of SELF into various platforms, such as a retail shop front, their customer support help centre, or other areas of their website. This level of customisation ensures that SELF can be seamlessly incorporated into a business's existing infrastructure and front-facing assets, enhancing user experience and aligning with brand identity.
How does SELF Enterprise ensure the security and privacy of User data?
SELF Enterprise is designed to ensure the highest standards of security and privacy for user data. The configuration of encrypted storage remains consistent with the standard SELF setup, ensuring no difference in security between the Enterprise and consumer versions.
To maintain these standards, SELF handles the setup of the Enterprise instance for the Client, configuring it within a secure data centre. This approach prevents Clients from inadvertently being exposed to security or privacy-related risks. However, if a Client has an alternative and satisfactory solution, SELF can accommodate it on a case-by-case basis. While we manage the initial configuration, we also offer flexibility by integrating the Enterprise version into the Client's desired platform, ensuring it meets their specific needs while maintaining robust security protocols.
How long does the Enterprise process take?
Several factors influence the duration of the onboarding process for SELF Enterprise. These factors can be more clearly defined during the discovery phase to determine the length of the configuration and integration phases. The entire process typically spans four to five months in a straightforward scenario.
However, to set realistic expectations, we aim to complete the integration of the Enterprise version of SELF within six months. This timeline serves as a target, but the actual timeline may vary based on the complexity and unique requirements identified during the discovery phase.
What are some challenges clients might face as they integrate SELF, and how does the SELF team help them overcome these?
Firstly, there might be an educational challenge, as it’s important that Clients and Users understand the distinction between a large language model AI and what SELF offers. Clients and Users may initially view our technology through the lens of systems like ChatGPT, which can lead to misconceptions. SELF is not just another AI; it is a lifestyle filter, a new category in technology, distinct from traditional AI. We focus on educating Clients and their Users about these differences to ensure they fully grasp the unique benefits SELF provides.
Secondly, businesses must identify where SELF can add the most value for their Users. It's crucial to approach this from a utility perspective, ensuring that the technology is not just implemented for its novelty but for its tangible benefits to users. SELF assists Clients in pinpointing these areas to maximise user value.
Lastly, there is the challenge of developing a commercial model that covers the cost of licensing SELF while remaining cost-effective. We work closely with Clients to explore and establish viable commercial strategies that align with their financial goals while providing as much value as possible.
By addressing these challenges, SELF ensures a smoother overall process and helps Clients leverage the full potential of our innovative technology.
What kind of businesses or industries are best suited for SELF Enterprise?
SELF is ideally suited for businesses with a significant portion of their customer interactions occurring online, especially if the platform or website facilitating those interactions aims to prioritise personalisation, data ownership and a high level of privacy and security. Industries where customer engagement is primarily digital, such as e-commerce, online services and digital marketing, can greatly benefit from SELF Enterprise. Information-based businesses, course creators, or any venture that wishes to capture user preferences and use those to personalise experiences and offer advice or guidance are also great matches. Even businesses traditionally seen as offline, like automotive services or real estate agencies, are increasingly incorporating online elements such as booking systems and digital brochures, making SELF Enterprise applicable to them.
SELF excels in high-volume customer interactions, where customers frequently ask questions, where the company seeks to gather extensive insights from customer interactions or base their chatbot replies on user data. The end users can utilise it to enhance customer service experiences or by the enterprise for in-depth data analysis and research.
For instance, a company can use SELF to analyse customer data, gaining valuable insights into customer behaviour and preferences. Simultaneously, it can enhance customer interactions by providing efficient and responsive support through digital channels. This dual capability makes SELF Enterprise a versatile tool for businesses aiming to optimise customer engagement and internal analytics.
How does SELF Enterprise align with a Client's overall digital strategy?
SELF Enterprise aligns seamlessly with a Client's overall digital strategy by acting as a versatile tool tailored to meet specific strategic objectives. For instance, if a Client's digital strategy aims to enhance customer engagement, SELF can facilitate a closer relationship between the Client and its customers by personalising and enhancing digital interactions.
Similarly, if the strategic objective is to reduce the time between customer inquiries and offering solutions, SELF can streamline various processes, shortening the sales cycle and improving customer delivery times.
The adaptability of SELF means it can be integrated into a wide array of digital strategies and optimised towards reaching several strategic objectives, providing value based on the specific goals of the company. By leveraging SELF, businesses can ensure their digital strategies are not only effective but also aligned with their overarching objectives, enhancing both customer satisfaction and operational efficiency.
What are the pricing models available?
SELF Enterprise offers a structured pricing model that caters to different business needs.
Development Costs (CapEx): Initially, capital expenditures are needed to develop the Enterprise version. This cost is determined during the discovery phase, which outlines specifications and requirements. The price for this phase is fixed based on our quote and includes both the discovery and subsequent development phases.
Ongoing Maintenance Package: This is an annual fee that grants an Enterprise license for continued use of SELF and includes upgrades and support throughout the year.
Usage-Based Pricing: SELF Enterprise offers upgradeable options based on usage. Depending on the configuration determined during the discovery phase, businesses can opt for additional features or increased usage limits.
For example, Client X provides a package price to its customers, who may retail this service to their users, potentially adding a margin. This model allows for flexibility and scalability, ensuring businesses can tailor their use of SELF Enterprise to meet specific operational needs.
How does SELF Enterprise ensure a seamless user experience?
The Enterprise version of SELF ensures a seamless user experience by focusing on customisation and simplicity. The idea and vision for how the User experience is intended to function is primarily determined during the discovery phase, where the specific configuration of SELF is outlined based on the Client's needs.
Our role is to guide this phase to ensure that the implementation of SELF simplifies and streamlines rather than complicates the user experience. However, the exact nature of how the user experience functions in practice can only be guaranteed once the configuration details are finalised.
What unique advantages does SELF Enterprise offer that other AI tools do not?
SELF offers unique advantages that set it apart from other AI tools. Firstly, SELF prioritises privacy, security and data ownership. Unlike large language models that rely on vast data pools, SELF ensures that a Client's private data and their User's information remain private, secure, anonymised if required and not exposed to several attack vectors, nor to third parties that exploit the data. This makes SELF an ideal choice for Clients who value data privacy and security.
Secondly, SELF provides an unbiased and uncensored platform. Unlike other tools that may be influenced by advertiser bias, company owner bias or platform censorship, SELF delivers outcomes based solely on the Client's and User's preferences and reference points. This means that any information and interactions are free from external agendas, such as paid positioning or political pressures, which can affect the accessibility of certain types of content on other platforms.
Conclusion
The onboarding process for SELF Enterprise is designed to be straightforward and accessible, even for those without deep technical expertise. Companies do not need to be technology experts to benefit from SELF Enterprise. Our primary focus is to figure out how to add the most value to the organisation and its customers.
During the Discovery phase, it is advantageous to approach the process with an open mind, free from preconceived notions about the best way to utilise SELF Enterprise. Starting with a blank slate allows for focusing on maximising value creation first and then working backwards to determine the technical architecture and integration methods. This approach ensures that user experience and value creation remain the top priorities, as technology is only beneficial when it adds real value to people - professionally and personally.
If you would like to get in touch to discuss the possibilities that SELF Enterprise offers, click here to navigate to our contact page.